Common Questions

How do I pay for the funeral plan?

You can pay the money in one lump sum or a series of smaller amounts. Or you can arrange to have regular instalments deducted from your bank account on a monthly or quarterly basis.

What if I change my mind?

With pre-payment, there is a 30 day cooling off period in which you can change your mind. However, after that period Government Legislation does not allow the funds to be withdrawn and they are payable only upon death.

Can I take out a pre-paid plan for someone else?

Yes. Many people pre-pay funeral expenses on behalf of someone else, such as an elderly parent or disabled child. However, it is important that you have the authority of the person or of his/her guardian or power of attorney.

What documentation do I receive?

You will receive a membership certificate and documentation which should be kept in a safe place with your other important documents.

Can I transfer an existing pre-paid funeral plan from another funeral home?

Yes. This is a simple matter to do if you have moved or are now unhappy with your previous arrangements. Please talk with us regarding this.

Can the funeral director withdraw the money before I die?

No. The funeral monies always remain in your name and can be used only for the funeral expenses. No one else can access the money prior to your death or withdraw the money without the medical death certificate.

What will happen if I move?

If in the future you should move to another location where Heritage Funerals cannot provide a service to your family, then your funeral fund monies can be nominated to the new funeral director or will be credited to your estate following the presentation of the death certificate.

What happens if someone dies away from home?

If someone dies away from home, whether seeking medical attention or travelling, just contact us. We can arrange to bring the person home for the funeral service or the burial. Some additional costs would be involved.

Can I take Travel Protection Insurance?

You can protect yourself when travelling, by paying a once only lifetime premium for travel insurance with the funeral fund, which will pay the costs* of bringing the deceased back, within Australia, for the funeral service. (*conditions apply)