We are always looking for expressions of interest from people who value care, compassion and respect as we do, and would like to work with our company.

Currently, we do not have any Funeral Consultant or Assistant Funeral Director positions available. However, we are always interested in taking expressions of interest, from people who have a desire to work in this area, for a future position (role descriptions outlined below). Please submit your expression of interest in a cover letter explaining why you would be suitable for the role, and your resume to [email protected]. Please note which role you are interested in. We will assess your application and if suitable to our requirements, keep your application on file and contact you as a role suitable becomes available in the future.

Funeral Consultant

We are seeking a dedicated and compassionate person with “Life Experience” and a mature and emphatic approach to join our Toowoomba team. If you have the desire to help people at one of the most difficult times in their lives, and create long lasting personal connections, then please read on.

The funeral industry is one of the most rewarding areas you can work in. A funeral is a very important part of life and needs to be highly personalised and organised and must be perfect every time.

The Role is varied and very interesting. The right person will find it very fulfilling and satisfying. It is a combination of assisting families as you help them arrange a meaningful funeral service and it also involves practical work such as preparing a variety of documents, as well as using your creativity as you help organise a variety of personalised services.

Whilst previous experience is advantageous, full training will be provided in the role.

Please read on to make sure this position is for you and then submit your detailed Cover Letter outlining why you are interested in the position and what makes you a suitable candidate, plus a current Resume. Please note, candidates who do not submit a cover letter will not be considered further.

The person we are looking for will have:

An empathetic and warm personality who will actively listen to our families to ensure the very best service to each family.
Exceptional customer service skills and can show empathy, patience and resilience in performing the role.
A genuine desire to work with families at a difficult time and assist in every way possible.
Be a highly organised Multitasker who can remember people, tasks and procedures at one time with excellent attention to detail
High levels of organisational skills, being able to manage your own time and tasks whilst working within tight time frames
Strong clerical and computer skills and the ability to work with various software programs
The ability to learn new skills if required, such as uploading photos to Dropbox, burn off music from iTunes, prepare PowerPoints
Be adaptive and flexible to changing requirements and can think on your feet for creative solutions when required
Excellent communication skills and ability develop relationships with all our team members, client families and suppliers
High level of personal presentation
You must be able to meet the physical and psychological requirements of the role with good health including the fitness and strength required for transfers
A current unrestricted Driver’s License

The Role consist of:

Meeting with families and assisting them to plan and co-ordinate the funeral, and then follow through to ensure all aspects of the funeral arrangement are attended to.
Helping families and individuals to make pre-planned and / or pre-paid funeral arrangements.
Attending to the needs of the family and mourners, clergy or celebrants as you attend the funeral service. (at churches, chapels, cemeteries, crematoriums, other venues etc)
Assisting families with viewings of the deceased.
Clerical duties to prepare the documents for the funeral service and other clerical tasks as required. Burn music CD’s. Prepare and make ready items for a DVD photo tribute, and the Order of Service Leaflets etc so the media team can produce these.
Assisting with the transfer of deceased persons from the place of death to our mortuary, when required from time to time. (from nursing homes, hospitals, private homes etc).
Participation in the after hours and weekend “on call” rosters as required.

Qualification and Training

Applicants who have prior experience in funeral directing or the caring professions will have a good appreciation for the role’s requirements. However, we have an excellent induction and training program, so anyone who has the right personality and skills to meet the above criteria will be highly considered.

Remuneration

Award wages, allowances and overtime provisions apply.

Hours

Monday to Friday 9.00am to 5.00pm however you will need to be available to work later at times and often with short notice, due to the unpredictable nature of our work. And occasionally start early to fulfil the needs of the funeral service. The “On Call” after hours telephone roster involves approximately one weekend per month. Because of this, you are also required to live within a 30-minute drive of Toowoomba.

Application: Please submit your detailed Cover Letter outlining why you are interested in the position and what makes you a suitable candidate, plus a current Resume to [email protected]. Please note, candidates who do not submit a cover letter will not be considered further.

Australian Heritage Funerals is Proud InvoCare owned company. We have been caring for families in our local community since 1998. We believe that it is of the utmost importance to provide each family with compassionate, gentle care in a friendly environment whilst always maintaining the highest professional standards.

We are always looking for expressions of interest from people who value care, compassion and respect as we do, and would like to work with our company.

Currently, we do not have any Assistant Funeral Director positions available. However, we are always interested in taking expressions of interest, from people who have a desire to work in this area, for a future position (role description outlined below). Please submit your expression of interest in a cover letter explaining why you would be suitable for the role, and your resume to [email protected]. Please note which role you are interested in. We will assess your application and if suitable to our requirements, keep your application on file and contact you as a role suitable becomes available in the future.

Assistant Funeral Director – Casual Position

Full Training provided

This position best suits a person looking for a 2nd or supplementary income and wishing to find a fulfilling role working as a part of a great team, helping families.

We are seeking a mature, dedicated and reliable person with extensive “Life Experience” and a compassionate nature to join our team.

The hours are on a casual basis as the workload varies. This can mean that some weeks you may work 10 to 15 or more hours and occasionally some weeks will be very few hours.

This position is very varied and the right person will find it very fulfilling and satisfying. It will be a combination of attending to transfers of deceased persons from the place of death to our funeral home including after hours transfers and attending to the needs of family and mourners as you attend funeral services. It also involves practical work such as preparing coffins, cleaning vehicles and building presentation.

If you have the desire to help people at one of the most difficult times in their lives and the hours suit you, then please read on.

Physical fitness and strength are very important as there is some lifting involved. Attention to detail combined with excellent communication skills and personal presentation are absolutely essential.

You will need to be available during the day Mon – Fri as required. Participation in the after hours ‘on call’ transfer roster for some nights and weekends is also required. You must live within 20 minutes of the funeral home ( 314 James St Toowoomba opposite Clifford Gardens Shopping Centre) to successfully participate in this roster. The pay rate is above the award and penalty rates apply for after hours work.

Please read on to make sure this position is for you and then submit your detailed Cover Letter outlining why you are interested in the position and what makes you a suitable candidate, plus a current Resume to [email protected] Please note, candidates who do not submit a cover letter will not be considered further.

The role includes:

Transferring deceased persons from the place of death to our mortuary including nursing homes, hospitals, private homes etc. At times this will involve some distance travelling, generally Brisbane, the Coasts, Regional Queensland etc
Assisting at Funeral Services at churches, chapels, cemeteries, crematoriums etc.
Participation in the after hours ‘on call’ roster for transfers of the deceased
Vehicle detailing, cleaning duties and general building presentation duties.
Preparing coffins with fittings, linings and handles

The successful applicant will require:

An empathetic and warm personality
Excellent customer service skills
High level of communication skills
High level of personal presentation and grooming
Good health including the fitness and strength required for transfers.
Moderate level of computer skills
A current Queensland Driver’s License
Willingness to participate in all areas of Funeral Directing

Please only apply if you have a genuine desire to work in funeral service and meet the above requirements.

Please submit your Cover letter and a Resume outlining your suitability to [email protected]

Employment Collection Notice

In applying for a position you will be providing Australian Heritage Funerals with personal information. We can be contacted by writing at PO Box 18129 Clifford Gardens, Toowoomba Qld, 4350 or via email at [email protected]
If you provide us with personal information, for example your name and address or information contained on your resume, we will collect this information in order to assess your application. We may keep this information on file if your application is unsuccessful or in case another position becomes available.
Australian Heritage Funerals’ Privacy Policy, is accessible on this website, and contains details of how you may complain about a breach of the Australian Privacy Principles and how you may seek access to and correction of your personal information which Australian Heritage Funerals has collected and holds. However, access may be refused in certain circumstances, such as where access would have an unreasonable impact on the privacy of others.
We will not disclose this information to a third party without your consent unless otherwise permitted.
We may be required to conduct a criminal record check regarding whether you are or have been the subject of an Apprehended Violence Order and certain criminal offenses under Child Protection law. We may also collect personal information about you in accordance with these laws.
If you provide us with the personal information of others, we encourage you to inform them that you are disclosing that information and why.