We are always delighted when people take the time to let us know what they think about our service. These comments come from cards and letters sent to us and are reproduced here with the full consent of the writer.

“I would like to express our thanks on behalf of the Watherston Family and friends for the wonderful care and assistance Michelle gave us with Dad’s Funeral Service and burial. Michelle gave us every care and assistance we could have asked for, going way over and beyond.  Dad would have been so proud of the day and the beautiful and fitting farewell we were able to give him.” Donna Bradshaw

“Thank you for your thoroughly organised and caring approach, your lists, your gentle guidance. We appreciated the ambience of your setting at Heritage, the beautiful tea service, the home made slices, even the stray cat created a humorous diversion. We left your establishment feeling as if we were dealing with someone who knew Jack and his world, you knew the church, the Catholic ceremony and how things were done. Please thank your team for their excellent communication, the creation of the Order of Service booklet, complete with photos, the liaison with the church, sourcing the music for the cemetery, the flowers, the rose petals and the team who supported us  – all gave context and comfort. You offered genuine and personal support. You also followed up with Centrelink and others which eased the angst for us. Judy you are warm, compassionate, thoroughly professional and simply superb at what you do. Thank you.John Fitzgerald

“Our call to your office for information and your Funeral Guide was very helpful, the whole Family was most impressed with Mum’s service.”- Ken Stahlhut

“You showed us the courtesy of answering our questions, promptly returned emails and did what you said you would do, all was handled with care and compassion.”- Dale Free

“The quality of care and attention to detail displayed by all your staff was second to none, making a difficult day bearable.”- Bryan Barbor

“Staff were very helpful to assist with guidance and any request for assistance, their empathy, care and professionalism were of the highest standard” Robyn Taske and Carol Fisher

Your Funeral Director was very kind and helpful throughout the whole process, making it easy and clear to understand.” Cherryl Frenken

“I can’t thank you enough. You explained to us what had to be done and at the same time were so sympathetic and helpful to all the family.”- Judy Murphy

“I would like to commend Jane’s presentation on Grief and Loss, and also Judith’s presentation on ‘What happens when someone dies’ recently. Feedback from the nursing staff was that the information cleared up many misconceptions they had about funerals. Staff found the information very beneficial in supporting, not only themselves and families in times of loss, but also raised their awareness of how they could support grieving families.”-Wendy Gavin, Nurse Educator

“Your location is easy to find. All the family were delighted with the funeral arrangements and thoughtful suggestions made. Thanks for your assistance.”- Jean Storch

“We have had three funerals at Heritage in the last three years… the owners and staff are very thoughtful in every way.” – Freda Endres

We pre-paid the funeral, we knew what we wanted and got exactly as pre-arranged. We liked your attitude right from the start, all our wishes were respected.”
Dawn Stephenson

We were treated with dignity and respect during the process of arranging Mum’s funeral.” – Marie Mickleborough

“We chose Heritage Funerals because of the professional assistance given during pre-arrangement and the price quoted.”- Barry Whyte

“Family members recommended Heritage Funerals after attending a funeral at your Chapel stating your facility was ‘modern and well appointed.”- Susan Parkinson

“Thank you for making our memories of Dad’s service so special. The kindness of the staff in helping us, nothing was too hard. I can’t find enough words to thank you.” –  Kerri

“We have never received anything except exceptional service from Heritage Funerals. We continue to choose Heritage because of their personal touch, customer service, flexibility and much more.”- Lorraine McKay

“Thank you Judith, to you and your staff, for your kindness and caring nature through our time of sadness.” – Heather Banditt

Many thanks to everyone for their help, compassion and great service. Whilst my Father-in-law’s passing was sad, the service was, indeed, a celebration of his life.”- Keith Newby

“Perfect! Thank you for your friendliness, care and respect at this sad time.” Dawn Fairweather

“I have never been involved personally with a funeral before. I was very impressed with your sympathy, understanding, help and professionalism.” MA O’Callaghan

“It was comforting to be greeted by the lovely ladies on arrival at your Office.” Chris and Cathy Weidemann

“My husband’s funeral arrangements were carried out exactly as we wanted, and with compassion and thoughtfulness. – The family thank you all.” Daphne Petrie.

“He would have been very pleased with his own funeral and I know he would have enjoyed his last bike ride- thank you.” Desley Nothdurft

“Please pass on our thanks to your florist, the casket flowers were just beautiful- exactly what I wanted. And, we appreciated you organising the roses to place on the casket at the gravesite.” – Karen Taylor

“Being from interstate, I went to Heritage Funerals on a relative’s recommendation. I was impressed by the patience and empathy of the staff.” Maureen Gleeson

“Everyone who attended the service said it was beautiful and so personal. They all loved the Celebrant you arranged. The whole Funeral was done with dignity and respect.”- Marilyn and Christine Wilkie

“Celebrant was very good! Catering services very good! Funeral Staff very good!” – Peter Smyth

“I appreciated the way you guided us through without hurrying us. I will always be grateful for those precious extra minutes I had with my husband and the way he was presented. Thank you all.” Eunice Dunstan

“Living so far away, we really appreciated how most of the arrangements could be carried out per phone and not much to be attended to when we arrived in Toowoomba, thank you.” – Lynelle Nugent

“We were very impressed with your consultant, within one and a half hours of speaking to her on the telephone, the funeral was arranged. We would definitely recommend Australian Heritage Funerals.” Gloria McDonald

“The position of your business is very convenient with a Motel next door. I was very happy with all aspects of your service and the variety of choices. I feel it was more of a ‘celebration of life’ and a ‘send off’ than a funeral.”- Maryika Welter

“Everything was done to perfection. I couldn’t have asked for anymore. Thank you so much for making a difficult time a little easier.” Norma Stower

“The horse drawn hearse was a must. I was very pleased with the help and information provided and all dealings with your staff and their involvement in the ceremony.”- Rachel Lawson

“We chose Heritage Funerals after attending one of your funerals and finding the staff dignified and respectful and also because of your reasonable costs offered.” – Paula Mercer

“Thank you for the beautiful way you helped us with our grief and for the support we received from you after Dad’s passing… All the little things you did helped us get through the day.”- Debbie and Hal Hopper and Family